4 Hiring Mistakes You Must Stop Making

 
Making the wrong hire can be costly! So make sure you do everything you can to do it right – the first time! 

Here are 4 Hiring Mistakes to avoid:

1) Not Evaluating the "Whole-Person"

When looking at a resume alone, candidates who poses the right personal characteristics and motivations to fit with the job can be easy to spot – leading to a quick hire. Often, resulting in an employee who lacks the knowledge, skills, or abilities to perform the job well. Leaving your organization in a position of deciding, after the fact, whether you can train your new hires to develop the necessary skills, and endeavor that may prove less than cost effective. 

FurstPerson Solution:
Hiring and retaining representatives with the qualities needed to achieve long-term success creates a significant competitive advantage for all organizations. The most effective way to identify candidates with the greatest likelihood of success is to use a battery of complementary assessments to measure the whole person against the knowledge, skills, abilities, and personality characteristics essential for successful job performance. A resume alone leaves too much room for error.

2) Poor Job Description

Organizations that fail to conduct a thorough analysis of the job and the competencies necessary to fit with and succeed in that job will often fail to attract the right candidates because they create job descriptions and job advertisements based on an incomplete or inaccurate understanding of the job itself. 

FurstPerson Solution: It is essential to gather the research and data required to develop a thorough understanding of the job to help create critical alignment among your hiring managers, HR representatives, and recruiters. If all parties involved have insight into, and agree on the skills, abilities, and characteristics candidates need in order to succeed in the targeted role – it reduces the likelihood that recruiters/HR will hire poor candidates while passing on the eligible ones. 

3) Hiring too Quickly

Hiring is expensive, time-consuming and has important consequences for the business. Companies that engage in high volume hiring for front-line positions, such as call centers or retail stores, want to reduce the amount of “person hours” spent reviewing and comparing candidates. Many times this leads to HR departments cutting corners, which will cause bigger problems down the road.

FurstPerson Solution:

Getting hiring right the first time is important because the quality of hire affects your organization’s performance. Employee performance, particularly in customer facing roles, affects sales and customer satisfaction, which in turn affect revenue and customer retention. The absence of a well developed, job relevant, and data driven hiring process can cost your organization money by leading you to reject the right candidates and hire the wrong ones. 

4) Ineffective Hiring Process


Many recruiters and hiring managers view the talent selection process as a “necessary evil” – merely a series of steps through which candidates must pass or boxes that must be checked off in order to eventually fill open positions. They often fail to review the effectiveness of the hiring process itself, and therefore ineffective talent selection systems can become embedded in an organization simply because “we’ve always done it this way.”  

FurstPerson Solution:
Organizations that truly understand talent selection, understand that the process should be an evolving one, constantly being reviewed and improved over times as jobs change, organizations change, candidates change, and cultures change. Regular and continuous research should be conducted to analyze the quality of hire resulting from the selection process itself and to identify opportunities to improve the talent selection system. 

– What mistakes have you made when hiring a new employee? Please submit your response below.

All information compiled in this blog post was gathered from "How to Measure Contact Center Skills Using Multimedia Simulations." – compiled by FurstPerson.

To read the full text and discover more solutions that help candidates find a job they will love and enable clients to hire people that will perform well, be satisfied, and stay with the company – visit www.furstperson.com.

Hire Furst, Hire Right – FurstPerson