Companies that continue to use the "traditional" approaches to finding and assessing candidates are being left behind by competition that have moved on to a more progressive approach. The Pros at FurstPerson have developed an online recruiting process to help companies who've been using the same hiring techniques for years.
Here are 3 reasons to ditch the old methods for an online search:
1) More cost-effective 2) Easier to manage
3) Leads to better quality candidates
By allowing technology to do the 'heavy-lifting' with an online based hiring process, managers have more time to accurately, and reliably predict a candidate's likelihood of on-the-job-success. With the company's time and resources focused on ONLY candidates who have been “pre-qualified,” via an internet-based search – hiring costs are cut, and achieving ROI on your company’s most important investment, your employees – is achieved.
- Reduces paper trail.
- One easy place to store applicant information.
- Tracks assessments and scores.
- Hiring Managers easily organize their hiring process.
- Automatically screen out applicants who do not meet a minimum level of computer skill.
How We Keep Things Fresh at FurstPerson:
Now that the Nintendo generation is all grown-up – FurstPerson saw potential value in combining elements from the video game industry with the CC Audition design to create an engaging, fun candidate experience that portrays the contact center job realistically while measuring essential skills accurately from the best candidates possible.
Old Recruiting Techniques to Avoid:
- Job Fairs
- Employee Referrals
- Paper Advertisements
- Contacting Previous Employees
This
survey shows results from more than 5,200 contact center job candidates
who used CC Audition job simulation during the hiring process.Table Notes: This feed-back reinforces the potential for multimedia contact center simulations to enhance the candidate experience while providing a lifelike window into the job, thus potentially encouraging ill-suited candidates to opt out of the process.
So, it's beneficial for candidates, but what about Hiring Manager's..?
- The notion of creating a “fun” candidate experience received enthusiastic endorsement from contact center recruiting teams, which frequently struggled to move large volumes of candidates through the entirety of the hiring process. Ultimately, the need for a high-fidelity contact center skills assessment that provided candidates with an informative and entertaining experience laid the groundwork for CC Audition.
- In addition to designing a reliable, valid assessment, the team also attempted to develop a simulation that would deliver an engaging candidate experience. Job seekers spend hours conducting job searches and completing pre-hire applications and assessments. An organization that is able to create a fun and interesting pre-hire process may be better positioned to hire its most coveted recruits.
What FurstPerson Does:
A comprehensive applicant screening and placement solution is a strategic imperative for leading companies. In today’s competitive environment, FurstPerson is helping progressive companies replace traditional applicant screening practices with continuous data-fed processes built around sophisticated assessments that accurately predict a candidate’s likelihood of success in terms of producing better customer satisfaction, increased sales, and higher customer retention.
– How does your company search for fresh talent? Please submit your answers in the comment section below.
All information compiled in this blog post was gathered from "How to Measure Contact Center Skills Using Multimedia Simulations." – compiled by FurstPerson.
To read the full text and discover more solutions that help candidates find a job they will love and enable clients to hire people that will perform well, be satisfied, and stay with the company – visit www.furstperson.com.
Hire Furst, Hire Right – FurstPerson
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